FAQ’s

The Cream Stores Frequently Asked Questions

Shortly after you placed your order, we will have sent you an order confirmation email, to the email address that you placed the order with.

If your order was placed before 2pm*, dispatch of your parcel will be before the close of play on the same day. If you ordered after 2pm, or over the weekend**, we will dispatch your parcel on the next business day.

You will receive an e-receipt once your item(s) is processed through our till and sent for delivery.

We can track all of our parcels. Even our free shipping option uses a 2D barcoding system, which allows you to see the last scanned location of your parcel.

If you require tracking information for your parcel, please contact us via email, and we will be able to provide that for you.

If the tracking for your parcel shows your parcel has been delivered, but you haven’t received anything, you should:

  • Check if someone else at your address has accepted it.
  • Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
  • Contact the carrier if there’s still no sign of the parcel.
  • Arrange a redelivery with the carrier through their website.

Absolutely! Please find our returns information and policy on the following link: Returns page

As soon as your parcel arrives back with us, and we have processed your return, you will be notified via an email. We aim to process returns within 3 working days of them arriving.

If you have paid via credit or debit card, please allow up to 3 business days for your bank to process the payment back into your account.

If you have an item that you consider to be faulty, please contact us via email, with some photographs of the fault. We will then be able to determine what the next course of action will be, and further consult with the brand.

Quick Contact

You can easily contact us through our email or telephone that is listed below, if you have any enquires.

Our telephone number is: 024 7638 7650

Our email is:  help@thecreamstore.com

Opening Hours

Monday 9am – 5.30pm
Tuesday 9am – 5.30pm
Wednesday 9am – 5.30pm
Thursday 9am – 5.30pm
Friday 9am – 5.30pm
Saturday 9am – 5.30pm
Sunday 10.30am – 4.30pm