Track Your Order

To track your order please fill in boxes below. If you have any queries about your order please get in contact with us and we will try to solve any issues you might be having.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

UK Delivery

UK Free Delivery on items purchased £50 or over (excluding delivery charge).

Premium next day delivery is £5.95*

  • Delivered by Royal Mail. Orders placed before 2pm Monday – Friday will be dispatched the same day for next working day delivery including Saturdays.
    Tracking will be available on all orders and a signature will be required.
  • *Please be aware that Premium next day delivery is NOT guaranteed although 98% of orders will be delivered by the next working day.
  • Please allow 3 working days before contacting us.

UK standard delivery is £3.95

  • Delivered by Royal Mail. Orders placed before 2pm Monday – Friday will be dispatched the same day and aim to deliver in 2 to 3 working days including Saturdays.
    Tracking will be available on all orders and a signature will be required.
  • Please allow 3 working days after the due date before contacting us.

International Delivery

  • Delivery to Europe is £9.99.
  • Delivery to USA/Canada is £9.99.
  • Delivery to the rest of the world is £25.00.

Please allow up to 10 days for delivery before contacting us.

Please note that deliveries to certain international destinations may not be achievable and your order could be canceled if your order contains a large number of items (particularly footwear). If this is applicable to your order our customer service team will contact you before processing your order.

Duty And Customs

The Cream Store Ltd is not liable for any customs charges that are applicable to the country of delivery. If you are unsure of customs charges please contact your local customs/tax office.

Returns Policy

If you are not 100% happy with your purchase, please feel free to request a refund or an exchange within 14 days of reciept.

When returning shoes, please do not use the shoe box as a postage box. The shoe box makes up part of the product and if damaged, or written on we cannot refund or exchange. Shoe boxes must be complete and unmarked as initially recieved.

All items returned must be in perfect saleable condition as received. We reserve the right to decide if an item is resellable. If an item is not we will unfortunately be unable to offer a refund or exchange. In order to satisfy resellable conditions, items must meet the following criteria:

  • All original garment tags must be attached as originally received.
  • Items must not smell of smoke, perfume or aftershave.
  • Must not have been worn or washed.
  • Must be unmarked, unsoiled or damaged in any way.
  • Shoe soles must be unmarked and not worn outside.
  • Shoe boxes must be in their original condition as received.

Returning Products

You can download a returns form ‘here’. Please complete and include it in your return.

Double check your returns label address matches:

The Cream Store Ltd

3A Ropewalk Shopping Centre,

Chapel Street,

Nuneaton, CV11 5TZ

Items must be received back to us within 14 days of receipt, this includes postage time. We aim to process returns within 3 working days of them arriving back with us.

You will receive an email notification once your refund/exchange is complete. If you request an exchange but we are unable to fulfill this, we may issue you with a refund. Please feel free to contact us to check that the items that you wish to exchange for are in stock before sending the items back to avoid any disappointment. You can contact us via telephone on +44 2476 387650 or email us directly at help@thecreamstore.com.

It is the customer’s responsibility to cover postage costs for any items returned which are unsuitable, however we will be happy to send any replacement items to you for a flat fee of £3.95. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

International Returns

You will have received a returns form with your order. If you need another, download here. Please complete and include it in your return.

Please send back to us at:

The Cream Store Ltd

3A Ropewalk Shopping Centre,

Chapel Street,

Nuneaton, CV11 5TZ

Customers are fully responsible for the goods until we have received them back. International customers are responsible for return shipping costs.

Ensure any customs labels are marked as “RETURNED GOODS”. The Cream Store is not responsible for any customs charges.

Items must be received back to us within 14 days of purchase, this includes postage time. Please allow 3-5 working days for items to get back to us. We aim to process returns within 3 working days of them arriving.

You will receive an email notification once your refund/exchange is complete. If you request an exchange but we are unable to fulfill, we will issue a refund. Please check that the item that you wish to exchange for is in stock before sending the item back to avoid any disappointment.

Cancelling Your Order

For any reason, you want to cancel your order please get in contact with us via telephone as soon as possible, so we can cancel your order before it is fore fulfilled. If the purchased items have already been shipped off they can be returned as a normal return.

Faulty Goods

If you believe goods are faulty please contact help@thecreamstore.com before sending your items back.

Please note – Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

* Exchanges cannot exceed the value of the original transaction
* Original shipping cost are non-refundable *
* Excludes international returns.