The Cream Stores Frequently Asked Questions
Shortly after you placed your order, we will have sent you an order confirmation email, to the email address that you placed the order with.
If your order was placed before 2pm*, dispatch of your parcel will be before the close of play on the same day. If you ordered after 2pm, or over the weekend**, we will dispatch your parcel on the next business day.
All our parcels are tracked and you will receive a unique tracking number once your item has been dispatched. If however, you have not received a tracking number then please feel free to contact us via email at firstname.lastname@example.org and we will be happy to assist you with this.
- Check if someone else at your address has accepted it.
- Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
- Contact the carrier if there’s still no sign of the parcel.
- Arrange a redelivery with the carrier through their website.
As soon as your parcel arrives back with us we will check and process your return, and you will be notified via email. We aim to process all returns within 3 working days of receiving them.
If you have paid via credit or debit card, please allow 3-5 business days for your bank to process the payment back into your account.
|Monday||9am – 5.30pm|
|Tuesday||9am – 5.30pm|
|Wednesday||9am – 5.30pm|
|Thursday||9am – 5.30pm|
|Friday||9am – 5.30pm|
|Saturday||9am – 5.30pm|
|Sunday||10.30am – 4.30pm|