The Cream Stores Frequently Asked Questions

Shortly after you placed your order, we will have sent you an order confirmation email, to the email address that you placed the order with.

If your order was placed before 2pm*, dispatch of your parcel will be before the close of play on the same day. If you ordered after 2pm, or over the weekend**, we will dispatch your parcel on the next business day.

All our parcels are tracked and you will receive a unique tracking number once your item has been dispatched. If however, you have not received a tracking number then please feel free to contact us via email at help@thecreamstore.com and we will be happy to assist you with this.

If the tracking for your parcel shows your parcel has been delivered, but you haven’t received anything, you should:
  • Check if someone else at your address has accepted it.
  • Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
  • Contact the carrier if there’s still no sign of the parcel.
  • Arrange a redelivery with the carrier through their website.
If after following these steps you are unable to locate the whereabouts of your parcel then please feel free to contact us and we will be happy to investigate further. You can contact us via email on help@thecreamstore.com
Absolutely! Please find our returns information and policy on the following link: Returns page

As soon as your parcel arrives back with us we will check and process your return, and you will be notified via email. We aim to process all returns within 3 working days of receiving them.

If you have paid via credit or debit card, please allow 3-5 business days for your bank to process the payment back into your account.

If you have an item that you consider to be faulty, please contact us via email on help@thecreamstore.com explaining the fault with some photographs if possible. We will then be able to determine what the next course of action will be.

Quick Contact

You can easily contact us through our email or telephone that is listed below, if you have any enquires.

Our telephone number is: 024 7638 7650

Our email is:  help@thecreamstore.com

Opening Hours

Monday9am – 5.30pm
Tuesday9am – 5.30pm
Wednesday9am – 5.30pm
Thursday9am – 5.30pm
Friday9am – 5.30pm
Saturday9am – 5.30pm
Sunday10.30am – 4.30pm